Frequently Asked Questions – Online & Mobile Banking

Answers to Common Questions About SFFCU Online & Mobile Banking

Internet Explorer (IE) is being phased out by Microsoft and may cause technical issues for SFFCU members trying to use this browser with our online banking platform.

We recommend using one of the following browsers when logging into online banking: Google Chrome, Microsoft Edge, Safari or Firefox.
Scams are constantly evolving. Scammers spoof both websites and phone numbers. If you receive an unsolicited call where the caller asks for personal information, you should disconnect. If you receive an unsolicited email about your account, do not click any links within the message. If these instances occur, we recommend calling SFFCU directly at 888-521-5209.

Additional tips:

  • Add a password to your account. Make it unique. In order to verify your identity, when you call or visit an SFFCU location, an employee will ask you to provide this password.

  • Never share your online credentials or passwords with anyone. Providing this information is a first class ticket to your account.

  • Contact the credit union at 888-521-5209 if you suspect you’ve been a victim of a scam or you believe fraudulent activity has occurred on your account.
Online transfers are great for setting up recurring payments and transfers that happen every month for the same amount.

For example, if you make a loan payment every month (even to another bank or credit union), scheduled transfers can make that happen automatically from your credit union account. This takes the hassle out of remembering to make payments and helps ensure you don’t forget or fall behind.
Yes. The minimum external transfer amount is $1.00.

Maximum limits include:

  • Daily: $50,000
  • Weekly: $100,000
  • Monthly: $100,000
Please log in to our online banking system and select the Classic tab in the Transfers widget. After selecting your desired accounts, this will display options for scheduling one-time or recurring transfers.
Yes. Please send written notification to the Credit Union, so these items will be accepted. Notices should be emailed to the CU-ACH@statefarm.com.
No, we do not charge any fees for transfers. However, we encourage you to check with your other institution to determine if they charge a fee for sending or receiving funds.
Transfers between external institutions and your Credit Union accounts are conducted in the Transfers widget in our online banking and mobile app platforms. External accounts must first be added to your list of transfer accounts, and must be verified before they can be used to send and receive funds. Go to the Classic tab in our Transfers widget to set up an external account.
The Credit Union will return the transaction and charge an insufficient funds fee. See our website for our current Rate & Fee Schedule..
To verify your external account, you need to confirm two small test transactions. Follow the steps in the Transfers widget in our online and mobile banking platform.
External transfers created before 2:00 p.m. CT will be posted the next business day. For example, a request created before 2:00 p.m. CT on Friday, will be posted on the following Monday.
No, we do not change any fees for conducting transfers to and from your accounts at other financial institutions. However, we encourage you to check with your other financial institution(s) to determine if they charge a fee for sending or receiving funds.
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