How to unlock my account

Learn How to unlock your online banking account
SUMMARY

If you have forgotten your username or password, use the links on the online banking login screen to reset them. If you are “locked out” of online banking, please call the Credit Union to have your account unlocked and reset.

CONTACT

PHONE: 888-521-5209
HOURS: 7A – 7P CT, MON – FRI

OPEN THE LOGIN SCREEN FOR ONLINE BANKING

  • Tap/Click Forgot username? and/or Forgot password?
  • Follow the steps and answer questions to confirm your identity and reset your username and/or password.
IF YOUR ACCOUNT IS LOCKED

  • If you find you are “locked out” of online banking, please call SFFCU at 888-521-5209 to have your account unlocked and reset.
  • Our staff is available to assist you from 7A – 7P CT, MON – FRI.