Best Ways to Chat With Us

To get the best responses from Fin, consider the following tips:

  1. Keep it Short: Use concise phrases or sentences. Short questions are easier for the chatbot to process.
  2. One Question at a Time: If you have multiple questions, ask them one at a time to ensure clarity and focus.
  3. Use Keywords: Focus on important words that convey your question. For example, “How can I upload documents?” rather than a longer, more complex sentence.

By following these tips, you’ll likely receive more accurate and helpful responses from Fin. Here are some good examples:

  • Who can join the Credit Union?
  • How long does it take to get approved?
  • How can I upload documents?
  • How do I access my 1099?
  • How do I get a Line of Credit advance?
  • How do I pay off my loan?
  • What is my member number?
  • How do I change my phone number?
  • How do I change my password?
  • What time do you close?
  • Can you help with technical issues?
  • How long does it take for a check to clear?

The Credit Union will be closed Thursday, Nov. 27 and Friday, Nov. 28 in observance of Thanksgiving. Friday is not a Federal holiday and the Federal Reserve will be open. The Credit Union will process ACH online transfer transactions on Nov. 28. We will resume normal operations on Monday, Dec. 1. Learn more