Frequently Asked Questions – Connect

Thank you for your interest in connecting with the State Farm Federal Credit Union (SFFCU). Please review the information below for answers to common questions about electronic banking.

 

 


 

Q: If I am locked out of online banking, how do I get my account unlocked and password reset?

Please call us at 888-521-5209 to have your account unlocked and password reset.  Our staff is available to assist you from 7 a.m. – 7 p.m. CT, Monday – Friday.

 


 

Q: For external transfers, how do I verify my external transfer account?

To verify your external account, you need to confirm two small test transactions. Follow the steps in the Transfers widget in our online and mobile banking platform.

 


 

Q: If I make an external transfer, when will it occur? Is it the same day?

External transfers created before 2:00 p.m. CT will be posted the next business day. For example, a request created before 2:00 p.m. CT on Friday, will be posted on the following Monday.

 


 

Q: Does the Credit Union charge a fee for external transactions?

No, we do not change any fees for conducting transfers to and from your accounts at other financial institutions! However, we encourage you to check with your other financial institution(s) to determine if they charge a fee for sending or receiving funds.

 


 

Please contact us at 1-888-521-5209 between the hours of 7 am – 7 pm CST , Monday – Friday with additional questions or for account-specific requests.