Phone & Email

Phone: Take advantage of our extended Phone Hours 7:00 am to 5:30 pm CT, Monday – Friday.

Call 888-521-5209 and select the option, listed below, that best addresses your business need.

Email: You may also email our specialized teams for assistance.*

 

Phone Options 

Option 1 — Automated Phone Teller

  • Self-Service available 24/7
  • Request checks
  • Obtain balances
  • Check rates

 

Option 2 — Loan Assistance or email* our Lending team

  • Loan information
  • Loan status
  • Loan payment questions

 

 Option 3 — Balances, Withdrawals, and Line of Credit Advances or email* our Transaction team

  • Account/loan balances
  • Withdrawal requests: checks processed and mailed from Indiana(IN) Mail Center
  • Line of credit advance requests: mailed from IN or deposited into your share account for A2A transfer
  • Internal transfers between CU accounts
  • State Farm payroll and compensation deductions (SF employees and SF agents)

 

 Option 4 — Online Banking or email* our E-support team

  • E-access, Electronic Statements & Account to Account Transfers (A2A)
  • Setup/enrollment help
  • Login assistance

 

 Option 5 — Wire Transfers, Electronic Funds Transfers, Account to Account Transfers or email* our E-support team

  • Wire transfers requests – same business day, if requested before 2:00 pm CT
  • Electronic Funds Transfer assistance – ACH, recurring electronic transfers

 

 Option 6 — New Savings Accounts and IRA’s or email* our Account team

  • Online enrollment assistance
  • Account ownership information

 

*This email link is for general inquiries only. It is not a secure email. For your protection, please do not include confidential or sensitive information such as social security numbers, account numbers, etc. when using this email link.